Feedback

Are you Satisfied with our service and want to thank us?

Then give us Feedback.

If you are unsatisfied with the outcome you received from us and want to help us improve our process?

Then definitely give us Feedback.

Please do not hesitate! We have very friendly staff who will receive your feedback and acknowledge the same.

We are always listening and improving our process to make client's feel at ease and not be pressurised.

If you have any Complaints please read further.

Providing us with appropriate feedback promptly will help in improving our processes and in turn, solve your debt problems faster.

Making a complaint is simple and can be achieved in the following four steps:

Identify the CAUSE: The complainant should identify the cause of the problem.
Report the CAUSE: If the cause is our service or the solution provided to your debt problems, then proceed with the complaint. If not, please check the underlying cause of the problem and inform us of the same at customercare@fixyourfinances.com.au
Collect the evidence: To make the complaint, please collect supporting evidence such as emails, documents provided by us to you through our official emails that will assist our investigation into your complaint.
Make the Complaint: You can now proceed to make the complaint at complaints@fixyourfinances.com.au

For additional information on how we handle the complaints please refer to our Complaints Policy.